Welcome to SoftCleanCompany’s Terms
and Conditions Page.
If you decide to continue to browse
and use our website and services, you are completely agreeing to SoftCleanCompany
terms and conditions of use, which combining with our privacy policy govern SoftCleanCompany’s
relationship with you in relation to this website and its services.
The terms ‘SoftCleanCompany’ or ‘we’ or ‘us’ all refer to the Justmop.com DMCC.
The term ‘you’ refers to the user of our services or the viewer of our website.
The use of this website is subject but not limited to the below terms of use:
1.
The content of the pages of this website is for the
explanation and implementation of our services. It is subject to change without
notice.
2.
We use cookies to monitor browsing preferences. If you
allow cookies to be used, the relevant personal information may be stored by us
for use in fields we determine.
3.
SoftCleanCompany keeps the right to change, amend, cancel
or make exceptions to the terms and conditions listed here. Please check this
terms and conditions page from time to time. By using our services, you
acknowledge that you agree with our terms and conditions.
4.
No partnership, joint venture, or agency is created as a
result of the Terms and Conditions and you do not have any authority of any
kind to link SoftCleanCompany any respect whatsoever. SoftCleanCompany will not
be liable for any failure to perform its obligations hereunder where such
failure results arising from any reason beyond SoftCleanCompany’s reasonable
control, including, without limitation, electronic, mechanical or
communications failure or degradation.
5.
All materials on the website are owned by or licensed to
us. This material includes, but is not limited to layout, design, look,
appearance, graphics, and such. Reproduction is strictly prohibited other than
in accordance with the copyright notice, which forms part of these terms and conditions.
6.
You give your consent that you will not do unauthorized use
of the materials and information on the website.
7.
We may also include links to other websites. These external
links are provided for your convenience to provide further information. We are
not responsible for the accuracy and correctness of the external link content.
8.
Your use of this website and any dispute arising out of
such use of the website is subject to the local laws of UAE Main Courts.
9.
When you make a booking through SoftCleanCompany, we will
help facilitate the services for your clean. Once the clean is done the Fees
you pay to our cleaners/cleaning company partners are non-refundable (unless
there is a company-caused violation). The pricing scheme may be updated by the
Company on a going-forward basis. You are liable for any and all taxes (except
taxes based on our income).
10. SoftCleanCompany
may change rates and fees from time to time by posting the changes on the SoftCleanCompany
website 10 days in advance, but with no advance notice mandatory for temporary
promotions or any changes that result in the reduction of rates and fees
11. SoftCleanCompany
cannot be held responsible for the unlawful acts of cleaners/cleaning company
partners and users.
12. SoftCleanCompany
checks the backgrounds of cleaners/cleaning company partners both directly and
indirectly via third-party background check services. However, each user should
exercise common sense and caution to protect its personal safety and property,
just like you would when faced with any person who you do not know. The users agree
to hold SoftCleanCompany free from the liability for any damages and/or missing
items during or after using the cleaner/cleaning company partner services
through SoftCleanCompany.
13. SoftCleanCompany
will charge you for your finalized bookings through the payment method specified
on the website (e.g. a credit card or cash). If you happen to pay any
applicable charges with your credit card, we may seek pre-authorisation of your
credit card account prior to your purchase.
14. If you choose to
pay the fee by your credit card, you, as the cardholder, must retain a copy of
transaction records and our policies and rules.
15. You are
responsible for maintaining the confidentiality of all the information in your
account.
16. If you want to
cancel your booking, you are required to give a minimum of 24 hours’ notice of
cancellation. Notification must be in written format and to be sent to wecare@SoftCleanCompany.com.
We reserve the right to levy a certain charge up to AED 100 to cover any
relevant administrative expenses.
17. Customers using
the website who are minor/under the age of 18 shall not register as a User of
the website and shall not transact on or use the website.
18. SoftCleanCompany
has the right to apply penalties to its cleaning service provider partners in
the case of damage to the houses or house interiors in order to protect the
community. However, what happens to the client’s belongings and house interiors
during the cleaning session is solely the client’s responsibility. SoftCleanCompany
is not responsible for houses and interiors during the process of getting into
the house or getting out of the house. Cleaners/cleaning company partners or SoftCleanCompany
are not obliged to cover any damage(s) caused during the cleaning session.
19. If any provision
of this Terms and Conditions is found to be unenforceable or/and invalid, that provision
shall be limited to the minimum extent necessary so that the Terms and
Conditions shall otherwise be kept in full force and effect. SoftCleanCompany
may transfer, assign or delegate the Terms and Conditions and its rights and
obligations without consent.
20. SoftCleanCompany
will not trade with or provide any services to OFAC and sanctioned countries.
21. SoftCleanCompany
will send messages via Whatsapp, SMS, email or notifications as means of
communication for the purposes of including but not limited to appointment
confirmation, appointment updates, and marketing.
22. SoftCleanCompany
is a booking platform that acts as an aggregator for different types of home
services. The services are, including but are not limited to, home cleaning,
PCR test at home, salon services, maintenance, car wash, laundry and dry
cleaning, upholstery cleaning, disinfection services, pest control. SoftCleanCompany
has contracts with 3rd party partners that are licensed by the relevant
authorities.
23. For the PCR
service, SoftCleanCompany is only an aggregator of DHA licensed healthcare
facilities and does not store any personal healthcare data and information.
24. All information
regarding user medical data is private in nature and it is stored by the
DHA-licensed healthcare facilities.
25. The medical
liability is completely on the healthcare facilities. The facilities are the responsible
parties for delivering quality healthcare to the users along with the storage
of their personal medical data where applicable.
Method of Payment, Card Types accepted
and Currency
We accept payments online using Visa, and MasterCard credit/debit cards in AED
(or any other currency agreed).
Refund/Return policy
Refunds will be done only through the Original Mode of Payment.
Quality Assurance Program / Quality
Control Policy
We conduct random quality inspections
on a regular basis to review the quality of our crew members’ work while they
are on duty.
Here are the 3 methods we use in
maintaining the quality checks:
1. Unannounced Visit – To ensure
cleaners are properly uniformed and performing their duties thoroughly and
completely.
2. On-Site Inspection – A
walk-thru with the cleaner and/or the client during regular business
hours.
3. Follow-up – A brief telephone
call by our customer service agents after your session has been
completed.
Reporting occurred issues
You can report the following issues
within mentioned timeframes:
·
Missing/ stolen Items: within 48 hours.
·
Damaged items: within 24 hours.
04 447 1265
056 364 6857